Leadership Talent Management & Culture
Relationship Intelligence Quotient (RQ)
Large Market Company
A self-aware CEO of a large-market company felt he and his senior leadership’s team growth edges were: knowing the relational dynamics of each member and the team as a whole and fostering healthy conflict and efficient debate. Both would yield elevated, decision-making and translate to greater company growth and transformed culture.
- The company enjoyed 12% growth during COVID, which was on top of its best year ever in its 55-year history in 2019.
- An empowered senior leadership team working on themselves and growing as leaders, which opened the door for honest conversations about company direction, strategy, and priorities.
- Knowledge and awareness of their own behaviors and those of others fostered more effective relationship management and productivity.
- Each team member learned to navigate healthy conflict to yield greater results and decision-making through constructive debate.
- Culture transformation, from the historical mistake-tallying model to one of individual empowerment, transparency, cohesiveness, and accountability.
Middle Market Company
The identified blind spot for the COO was related to managing relationships effectively with the senior leadership team and direct reports. The senior leadership team’s blind spot was an inability to navigate through conflict in a healthy way. Prior to our work, they would each pull away from conflict, or engage in unproductive conflict, wasting massive amounts of time and money. An unintentional consequence of this behavior was that it permeated the rest of the company, resulting in undesirable company culture. Attrition was at an all-time high.
- As a result of the implementation of RQ, the company had its best year by far in the history of the business (62 years).
- The expanded senior leadership team (including division heads) now manages relationships at a highly effective level, increasing engagement and fulfillment while bringing out the best performance from each individual.
- The senior leadership team now works together seamlessly and embraces healthy debate and conflict as part of the process of making the best decisions for company direction.
- The Board of Directors has acknowledged an elevated state of company productivity and future prosperity that they never thought possible.
Large Non-Profit Healthcare Company ($1.1B annual revenue)
A large senior management team was dysfunctional and hearing many complaints, resulting in an environmental scan and requirement for transformative action. We worked with the team over a 13-month period, starting in-person and halfway through transitioning to virtual (due to COVID), implementing RQ, and systematically clearing historical conflict and residual baggage and resentment.
- Realized +17% ROI in 3 months
- Management team feedback indicated more open and healthy communication, willingness to listen and consider than ever before, and individual and team awareness that hadn’t existed previously. This was a very tenured team of strong individuals, so bringing about these changes was huge
- Cohesiveness rather than divisiveness
- Leadership and relational growth that cascaded through the rest of the department